• All refund applications must be done in writing
  • A service ticket must be logged and a reference number issued for all refund queries
  • A service ticket can be logged with the Johburg’s call centre : 0860 56 28 74 or at any of their walk-in centres

The following documents are required:

  • A letter of request for the refund
  • ID Copies
  • A letter from the transferring attorneys confirming date of registration
  • Proof of payment of the rates clearance figures
  • Proof of payment (stamped by the bank) of any payments made to the account after clearance payment, if any
  • Bank Statement or proof of banking details where the refund must be paid
Please note that no accounts will be refunded until the change of ownership has been done, that is the new owner’s new account has been opened and then coj will do the change of ownership.

Please remember to take water and electricity meter readings on date of occupation and / or date of registration.

Organisation Tel Number Fax Number Address
City of Johannesburg 0860 56 28 74   158 Civic Boulevard, Braamfontein
City Power 011 688 1600 011 582 1615  
Joburg Water 011 582 1600 011 688 6600  
Eskom 011 800 0136 011 803 7941 Cnr Kort and Rivonia Rd, Rivonia